MP
Modiehi P
1 reviews | Active since Aug 2015
06 Aug 2015, 08:33
Samsung J1 freezing
i bought my phone in less then 3 days it was freezing, the screen was jumping, the screen had a funny mark inside. <br> i returned the phone as i had the 7 day thing, when i get their the consultant flips through my phone it functions normally he refuses to take it in to get check, telling me if they cannot see it they cant book the phone in. <br> i don't understand my phone has technical issues n because his naked eye cannot see the problem Vodacom wont fix the phone. What am i suppose to do with the thing???
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Replies (1)Edgars's replyOfficial
07 Aug 2015, 10:27Hello modiehi88,
Thank you for raising your apprehensions with us. Please be advised we have referred this query to management for intervention as you state you returned the cell phone within the 7 day warranty. The manager will be in contact with you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised we have referred this query to management for intervention as you state you returned the cell phone within the 7 day warranty. The manager will be in contact with you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply07 Aug 2015, 10:27
Official
Hello modiehi88,
Thank you for raising your apprehensions with us. Please be advised we have referred this query to management for intervention as you state you returned the cell phone within the 7 day warranty. The manager will be in contact with you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised we have referred this query to management for intervention as you state you returned the cell phone within the 7 day warranty. The manager will be in contact with you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
