1 reviews | Active since Mar 2011
Samsung J tech fault edgars not refunding so sad
Good day Hello Peter<br> I am the husband of Faeeza Govender.<br> Just some more detail to add below:<br> ? I bought the cell phone on the 30th of January surprising my wife with an early valentines gift.<br> ? The day I spoke to one or two of the sales consultants at Edgars, and these two gentlemen was really good sales man.<br> ? On the Sunday just a day after I bought the phone I went through to the phone and press on a theme in the phone.<br> ? The phone changes everything on it, camera was not working and sound was very low.<br> ? My wife took the phone back to Edgars and ask if they can assist as this a new phone.<br> ? The two sales consultants tried fixing the phone but got evens worse, afterwards the phone did not wanted to switch on again.<br> ? After hours spend at the Edgars retails Store and problem not being fixed, we were told the phone must be taken to Samsung to be fixed.? My wife went back to work and receive a warning for her absence at work.? The phone now for a week at Samsung and its new?This is a new phone and already it is at the repair I bought the phone cash to spoil my wife. How sad! Mr Stevens told my wife blatantly that they can't help, not evens apolo [Email Removed]
Thank you for making contact with us.
We have consulted with the store management and the regional manager who advised that there is nothing wrong with handset. The theme button was tempered with resulting in the application been deleted, however the handset was taken to Samsung who retrieved the missing applications and there is no fault on the device. As per our terms and conditions below we cannot exchange or credit the phone.
NB: Our refund and exchange policy on Cell Phones is as follows :
o Cell phones may not be refunded
o Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions. (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones).
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________
Thank you for making contact with us.
We have consulted with the store management and the regional manager who advised that there is nothing wrong with handset. The theme button was tempered with resulting in the application been deleted, however the handset was taken to Samsung who retrieved the missing applications and there is no fault on the device. As per our terms and conditions below we cannot exchange or credit the phone.
NB: Our refund and exchange policy on Cell Phones is as follows :
o Cell phones may not be refunded
o Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions. (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones).
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
________________________________________