Sales associate swipes card for R2700 extra!!!

Dear Edcon,<br> <br> I went into your store yesterday the 29/02/2016 at 14:10 to pay my account.I was assisted by Lisa the sales associate and I asked her to swipe my card for R300 towards my account.I left right after and and went to woolworths.As i paid my goods at woolworths I saw a bank sms showing a deduction of R3000 thatwas swiped at Edgars Red Square!<br> <br> I immidiately went back and made Lisa aware of what has been done.They then tried to reverse the transaction but the system did not want to allow this.<br> <br> They offered to escelate this for urgent attention but a email was send by them to the wrong department with me in cc.<br> <br> Today the 01/03/2016 I went back during my lunch break to follow up as nithing has happened.<br> <br> A long inconvienient amount of effort and calls later I got to speak to the area manager Lourensia whom basiccaly blamed my acount for not being up to date as the cause of the problem and not the fact that the sales associate typed in R3000!?..this area manager showed no empathy nor interest to help me as I depend on my refund for bills coning off my account as debit orders.<br> I will be taking this even further than a public platform should this not be sorted very quickly!