MS
Mia S
1 reviews | Active since Aug 2015
10 Aug 2015, 22:18
Sale items cost more!
Please just explain to me how an item on sale could have the \reduced"price of R349.95 on the price tag"
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Edgars's replyOfficial
14 Aug 2015, 13:44Hello miasmith,
Our attempt to contact you at 01:20 PM was unsuccessful
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised, should the item that you purchased have the price tag underneath and it is not scratched out with a pen, you can take a picture and provide us with this proof, along with your contact details on the email address:*** and we will ensure you are refunded the difference between the lower and the higher price points. However, should the price tag underneath be scratched out, the above price tag applies.
As is common practice in a retail market, with rising fuel cost and inflation, Edgar's has had to increase prices of selected merchandise. This required Edgar's to re-ticket merchandise during the course of the trading season. Price increases were implemented well ahead of the Edgars promotional activities. Therefore the perception that price increases were implemented just prior to the promotions, is incorrect and any confusion was not at all intended.
Your reference number is:***/GO
Thank you for your patience and continued support.
Kind Regards
Customer Experience Team
***
Our attempt to contact you at 01:20 PM was unsuccessful
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised, should the item that you purchased have the price tag underneath and it is not scratched out with a pen, you can take a picture and provide us with this proof, along with your contact details on the email address:*** and we will ensure you are refunded the difference between the lower and the higher price points. However, should the price tag underneath be scratched out, the above price tag applies.
As is common practice in a retail market, with rising fuel cost and inflation, Edgar's has had to increase prices of selected merchandise. This required Edgar's to re-ticket merchandise during the course of the trading season. Price increases were implemented well ahead of the Edgars promotional activities. Therefore the perception that price increases were implemented just prior to the promotions, is incorrect and any confusion was not at all intended.
Your reference number is:***/GO
Thank you for your patience and continued support.
Kind Regards
Customer Experience Team
***
Edgars's reply14 Aug 2015, 13:44
Official
Hello miasmith,
Our attempt to contact you at 01:20 PM was unsuccessful
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised, should the item that you purchased have the price tag underneath and it is not scratched out with a pen, you can take a picture and provide us with this proof, along with your contact details on the email address:*** and we will ensure you are refunded the difference between the lower and the higher price points. However, should the price tag underneath be scratched out, the above price tag applies.
As is common practice in a retail market, with rising fuel cost and inflation, Edgar's has had to increase prices of selected merchandise. This required Edgar's to re-ticket merchandise during the course of the trading season. Price increases were implemented well ahead of the Edgars promotional activities. Therefore the perception that price increases were implemented just prior to the promotions, is incorrect and any confusion was not at all intended.
Your reference number is:***/GO
Thank you for your patience and continued support.
Kind Regards
Customer Experience Team
***
Our attempt to contact you at 01:20 PM was unsuccessful
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised, should the item that you purchased have the price tag underneath and it is not scratched out with a pen, you can take a picture and provide us with this proof, along with your contact details on the email address:*** and we will ensure you are refunded the difference between the lower and the higher price points. However, should the price tag underneath be scratched out, the above price tag applies.
As is common practice in a retail market, with rising fuel cost and inflation, Edgar's has had to increase prices of selected merchandise. This required Edgar's to re-ticket merchandise during the course of the trading season. Price increases were implemented well ahead of the Edgars promotional activities. Therefore the perception that price increases were implemented just prior to the promotions, is incorrect and any confusion was not at all intended.
Your reference number is:***/GO
Thank you for your patience and continued support.
Kind Regards
Customer Experience Team
***