JJ
Jennylee J
1 reviews | Active since Aug 2012
07 Jul 2015, 14:31
SALE?? I THINK NOT
Still no response to my complaint on Facebook?? I was just in Edgars in The Glen... my fiance? was interested in a jacket that was on sale.. We checked, the 'marked down price' was R1999. We looked under and the price was R999. Then to top it off got shouted at like a two year old by the security guard telling us we not allowed to check the bottom prices!!<br> The manager then tells me she cant help me, I'll need to take it up with head office
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Replies (1)
Edgars's replyOfficial
09 Jul 2015, 15:07Hello Jenny91,
Thank you for raising your apprehensions with us. Please be advised the price increases were implemented well ahead of the Edgars promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We apologise for the overall unpleasant shopping experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised the price increases were implemented well ahead of the Edgars promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We apologise for the overall unpleasant shopping experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply09 Jul 2015, 15:07
Official
Hello Jenny91,
Thank you for raising your apprehensions with us. Please be advised the price increases were implemented well ahead of the Edgars promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We apologise for the overall unpleasant shopping experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised the price increases were implemented well ahead of the Edgars promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We apologise for the overall unpleasant shopping experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***