1 reviews | Active since May 2016
Salary Advice not good enough
<p>I opened an Edgars account on the 31/3 at Cradle Stone Edgars with 3 months payslips and 3 months bankingstatement. I was able to get a card and was able to buy that day. 3 Weeks after this account was opened they have notify me that my account was blocked due to insufficient salary advice. I have send through 5 months payslips in numerical order from Dec 2015 - April 2015. (working at Department of Education) we don't have different salaries monthly and get a fixed amount. </p> <p>Edgars notified me that this will still not do because the date on the slip is unclear. They refuse to lift the block from my account.</p>
Thank you for taking the time to share your concerns with us. We must apologise for the unpleasant experience in store.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. We must apologise for the unpleasant experience in store.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
