1 reviews | Active since Jun 2017

24 Jun 2017, 14:10

Rushed out of the store

<p>Somebody kindly take Mpho, the Sales Specialist to customer service classes/training please She has no sense of humour at all. She rushed my fiancé and I out of the store lastnight around 8:56pm. How can you ask customers if they going to pay for their items or not?! Then further make an excuse about the system. She doesn't even greet the customers.</p>

0
Replies (1)
Edgars
Edgars's reply26 Jun 2017, 11:35
Official

We have escalated the complaint to the Edgars Eastgate management to address as our valued customer was rushed out the store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Kind regards.

Customer Experience Team

Call Centre: ***.