running in circles

<p>I usually always pay extra into my Edgars account. explaination that machines dont understand if you pay extra and you still have to make payments blah blah I was being hassled but I understamd these people are just doing their job.So in haste after pressure from Edgars I tried paying my account via my nedbank app. I paid in R230 and used my new surname R.Nagindass as a reference. It was only then I noticed Edgars still has my ****en surname Parbhu. I called in NUMEROUS times to get this sorted but each person has been of no help...they say they cant even provide me with a reference. As requested by the various call centre aggents I emailed pmoodley...bndlovu...nnhlapho.... I am sick and tired of Edgars. They are so quick to demand payment but what happens to my payment that did not credit my account? Just another way for Edgars to rip customers off. In the past they. did not credit me correctly for refunds...they almost made me throw away a voucher saying it was empty but I kept due to my gut feeling and surprise ssurprise when cheked again R200'was found on the card...but those are not my issues right now ...I am just trying to highlight their innefficiency.</p> <p> </p>