Rude,Digusting Service at Edgars Sandton

I have been shopping at Edgars for years and I have never experienced bad service in my years of shopping there.This changed on Tuesday 28 August when I visited the LaSenza Store inside Edgar's Sandton. The consultant Ora (thats the name she gave after she repeatedly refused to give me her name and she was not wearing a name tag) she was beyond rude, did not help me at all, was extremely rude, gave me one word responses when I asked her product information furthermore when I wanted to pay for my items she told me that her speedpoint isnt working and I must pay at the main tills when I eventually got to the main til the consultant was very friendly and tried her best to assist however I waited another 30minutes plus before this Ora person had given her incorrect information on the pricing. I then requested for her details in order to lay a complaint she blatantly refused to give me her name eventually when I started getting agitated with this situation I got the name Ora mind you this Ora person was even giving me dirty looks in front of her manager (Sindisiwe) till this day I have been waiting for a phone call from the Edgars Sandton Store Manager, Jessica to call me and no phone call or email has been forthcoming. How does Edgars expect me to trust them ever with my hard earned money????? I am beyond disgusted and hope that they rectify this asap if they still want to have a business