Rude & Unprofessional Staff

Good day

I trust that you are well.

I would like to air out a grievance against Banyaditseng. Edgars Manager at Mafikeng Mall.

This is regarding Order ***.

I purchased a fragrance online that was delivered to me. However, I changed my mind about the item in question and I decided to return it.

I called Edgars customer care and they advised me that I can return the item at the Edgars store in Mafikeng Mall for an instore gift voucher.

When I got to the store, I was asked why I was returning the purchase. I informed them that that I had simply changed my mind about the item.

As a customer, it is my prerogative to change my mind.

The store manager Banyaditseng proceeded to inform me that I had not changed my mind. I simply don't have the budget for the item. She also imp**** that perhaps I am using "retail therapy" to address some unhealed traumas.

I was appalled to say the least!

Not that this is anyone's business, but I am 34 years old. And I have been working in the public sector as a licensed professional for 5 years. I am a professional and an adult. Trust me, I can afford a R1000 fragrance.

I don't appreciate being condescended to by your employees. I don't appreciate the disrespect.

I behaved very courteously towards your manager. I remained friendly even after her very unprofessional and rude remarks.

I will even go as far as to say that I have truly forgiven her for this transgression.

However, this debacle she caused upset my mother greatly! And I don't like that! I am my mother's child. How does she think my mother felt? My mother felt as though my upbringing was being called into question. What unhealed traumas could she possibly be referring to when she doesn't even know us?

She claims that she knows me from her time working in Legit. Firstly, I don't shop at Legit. Secondly, even if that were the case, she still doesn't know me on a personal level to hurl such heinous statements.

I feel the need to call this incident to your attention because as a loyal Edgars customer, I am very disappointed in the treatment I recieved.

Please train your staff to treat their customers with the courtesy, dignity and respect that we deserve.

Especially since I was in no way disrespectful or rude towards her.

She also made me wait a long time claiming that she is waiting for an "invoice" that I had already emailed to her.

She said I would wait long because of "network". No further explanation.

We are not bad people, my mother and I. But being a good person does not mean unconditional tolerance of bad behaviour.

God bless.

Regards, Amogelang

P.s I did find your fragrance cheaper elsewhere. And???