1 reviews | Active since Aug 2012
Rude Telesales Consultant
I received a call from *** at 09:14 am on the 05th of April 2016.<br> <br> This lady starts speaking, informing me that I have been selected for a VIP Club membership or something of that effect as I could not hear her properly. I ask her where she's calling from - only then does she tell me she's calling from Edgars (I cant remember her even introducing herself). Anyway, I tell her I am not interested - she stops me mid-sentence and continue to tell me I should give her a chance to explain the benefits of this membership. I tell her I am not a club member so I cannot be randomly selected for a VIP membership and what will this membership cost me? Then she rudely drops the phone.<br> <br> What a rude sales person! Even though I was fantasising about joining the Edgars Club - I no longer wish to because of your sales person - Zero client service skills. Do you even train your staff before calling potential clients? Is it the Edgars sales strategy to con people out of their hard earned money by not properly stating that these services comes at a price? Why do you give me the impression that I'm fortunate to have been selected when you know that this service comes at a price?<br> <br> Disgusted
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
