Rude store consultant

I went to Edgars yesterday 12.11.2018 to do a layby for a few things that I needed for my daughter.I went to the counter and I was assisted by a guy named innocent Malunga who told me that he cannot help me because they don't do lay buys after 16:30 (WITH AN ATTITUDE) I asked him where he can show me a sign where it says they don't do laybys after that time. His response was that he does not know that to say to me because he is telling me that he cannot do it .

I was shocked and upset hearing that information so I asked to speak to a manager and he went and called the manager. I did not hear the conversation between both of them so the Guy manager came back to apologize to me and we then proceeded to the counter, when we get to the counter the guy rudely said to me :WE DO NOT ACCEPT DRICERS LICENCE FOR LAYBUYS! I then said to him: first of all you did not even want to help me from the beginning and now you are chasing me away because I don't have an ID,I'm very disappointed with the service that I have received from Innocent ,People like him don't belong in the retail industry he needs to learn to start treating people(customers)with respect and stop making his own rules just because it was almost closing time and he was probably rushing to go home , I'm very sorry but that's not the way to treat paying customers, I shop at Edgars almost every month and I spend lots of money there to receive such shocking service. I ended up having to pay cash for the items because Mr. Innocent refused to take my drivers license ,I had to transfer money from my Business account and that was not even on my budget.

This is absolutely disgusting.

Miss P Zondi ********** 219