VM
Vusi M

1 reviews | Active since Sept 2017

25 May 2018, 12:33

RUDE STAFF MEMBER CLEARWATER MALL

the customer service i received over the phone from Edgars Clearwater is beyond tragic i called and Ntsebiseng answered, i asked her if they had Huawei P9 lite as i would like to buy 4 for my nieces as presents and she said no, i asked if there's any branches that do and she said to me she cannot help me as she has no SKU no for the phone when i know for a fact that i once bought one mid march so it's shocking that she did not even bother asking her colleagues for help or to even persuade me to buy another smartphone for my nieces. I was willing to spend R15k for 4 cellphones and i guess that's not enough money for Edgars. which could have helped reach her monthly target or commission or whatsoever. WILL NEVER SHOP HER EVER AGAIN

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Replies (1)
Edgars
Edgars's reply26 May 2018, 11:15
Official

Thank you for sharing your experience with us .We must apologise for the attitude of our staff Ntsebiseng which will be addressed by management and feedback will be provided to you.***/GO

Kind regards

The Edgar's Customer Experience Team