LC
Linda C
1 reviews | Active since May 2010
03 Mar 2016, 07:50
Rude staff
Please EXPLAIN to me why your call center phones me & in the end slams the phone down in my ear!!! I received a call on 02/03/16 to activate me as a VIP client and I said NO but he keeps going on and on and when I asked how much extra for this VIP thing he said R60pm! I said NO again and he said well he will activate me and I can cancel later! I said no I'm not interested and he slams the phone down in my ear! What kind of company do you run?? I work in a corporate company and if I deal with a client like that I will be fired!! Please look at you client services training! I want a apology specially seeing I am bugged at work! Very angry and cancelling my account with you!!!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
03 Mar 2016, 11:54Hello Linda C,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply03 Mar 2016, 11:54
Official
Hello Linda C,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,