RB
Rebecca B

1 reviews | Active since Nov 2018

12 Nov 2018, 13:52

Rude Staff!

We went into Red Square at the Rosebank Mall and an employee offers to help (we were looking for a gift). We tell her what we are looking for and she comes back with something completely different. We then ask her to show us the perfume we first asked for. She then started telling us that the perfume that we initially wanted is for a specific age and not a good one for us. My father saw one that he liked and it was a small bottle. The lady then started complaining to her colleague and told us not to get the small one because its a waste of money. My father wanted the little one in case the person receiving the gift didn't like the smell. As we were paying i gave another employee the money and she stared complaining to her friend about us and that she didn't have R50 change to give us. She then went off to the back, all angry with us,to find us change. When she came back to the counter my father came to say to me that we need to get going and she snapped at him. We were treated in a very rude manner just because we didn't agree with the employee on the perfume she suggested. What terrible terrible service.

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Replies (1)
Edgars
Edgars's reply13 Nov 2018, 09:51
Official
Thank you for sharing your experience with us . Please accept our sincere apologies for the frustrations caused to you . We will escalate your query to the store manager so that corrective measures may be taken in order to improve our service and feedback will be provided to you.
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Kind regards

The Edgar's Customer Experience Team

Best regards,