PP
Pauline P
1 reviews | Active since Aug 2014
21 Jul 2015, 06:51
rude staff
On Tuesday the 14/07/2015 i went to greenstone Edgars to get my makeup there was no one to assist at the department and i only buy and leave when im home i realised that i bought a wrong cololour doesnt match my skin and on friday the 17/07/2015 i went back to the store to try and exchange i got tjis lady who gave me attitude and she told me that there is no way i can exchange and she called the manager they even conviced me about taking the item but even now really im not happy about the product at all cause im not using it doesnt work for me at all.
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Edgars's replyOfficial
22 Jul 2015, 12:01Hello Paula@plan1972,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original packaging and it is within 30 days. We apologise for the overall experience. However, the Make=Up needs to be sealed so we may exchange. If it's not then its not in a resalable condition.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original packaging and it is within 30 days. We apologise for the overall experience. However, the Make=Up needs to be sealed so we may exchange. If it's not then its not in a resalable condition.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply22 Jul 2015, 12:01
Official
Hello Paula@plan1972,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original packaging and it is within 30 days. We apologise for the overall experience. However, the Make=Up needs to be sealed so we may exchange. If it's not then its not in a resalable condition.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original packaging and it is within 30 days. We apologise for the overall experience. However, the Make=Up needs to be sealed so we may exchange. If it's not then its not in a resalable condition.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,