CP
Chene P
1 reviews | Active since May 2013
19 Apr 2015, 17:23
Rude Staff!!
We were at the store on Sunday, 19 April at closing time. My mother was in the que to pay and Itumeleng, a cashier, yelled very rudely at my sister and I while we were looking at clothes (waiting for my mother). She wanted us to \pay already because the store is officially closed"being ununnecessarily rude to us due to the fact that we were just waiting. Afterwards she was rude to my mother and did not apologise. Very shocked at this bad customer service! """
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Edgars's replyOfficial
21 Apr 2015, 16:52Hello Che5ne,
We are deeply sorry for the unpleasant service experience received. Edcon sets high standards for the service rendered to customer and any service not indicative of our standards should be addressed accordingly. We assure you internal disciplinary measures will be taken against the staff member.
Please find your reference number: ***/GO
Hope to be off much assistance next time you visit our store.
f you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
We are deeply sorry for the unpleasant service experience received. Edcon sets high standards for the service rendered to customer and any service not indicative of our standards should be addressed accordingly. We assure you internal disciplinary measures will be taken against the staff member.
Please find your reference number: ***/GO
Hope to be off much assistance next time you visit our store.
f you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply21 Apr 2015, 16:52
Official
Hello Che5ne,
We are deeply sorry for the unpleasant service experience received. Edcon sets high standards for the service rendered to customer and any service not indicative of our standards should be addressed accordingly. We assure you internal disciplinary measures will be taken against the staff member.
Please find your reference number: ***/GO
Hope to be off much assistance next time you visit our store.
f you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
We are deeply sorry for the unpleasant service experience received. Edcon sets high standards for the service rendered to customer and any service not indicative of our standards should be addressed accordingly. We assure you internal disciplinary measures will be taken against the staff member.
Please find your reference number: ***/GO
Hope to be off much assistance next time you visit our store.
f you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
Best regards,