Rude Sales Associate

I am writing to formally raise a complaint about the service I received at the Edgars Greenstone store on the 28th Dec 2025

I visited the store to make a purchase and attempted to use an alternative payment method. The sales associate assisting me (Martha) informed me that the payment method was not working. I politely asked that the payment be attempted so that I could personally see that it was not functional.

The staff member responded in a rude, dismissive, and unapologetic manner, stating that I was “not the first customer” and that the system had allegedly not been working since the 24th Dec 2025. This response was delivered with attitude and without any attempt to assist professionally or offer an alternative solution.

Notably, when the payment method was eventually attempted, it worked successfully on the first try. There were no repeated attempts required. This clearly demonstrated that the refusal to assist was not due to a confirmed system issue, but rather a lack of willingness to engage and provide proper customer service.

At no point was there any apology for the inconvenience, nor was there accountability for the earlier dismissive behaviour. The staff member appeared uptight, unwilling to learn, and uninterested in resolving the situation, which made the experience uncomfortable and disappointing.

While technical challenges can occur, poor attitude, rudeness, and a lack of professionalism are unacceptable. Customers should not have to insist on assistance, especially when the requested action is simple and reasonable.

I trust this matter will be addressed accordingly.