JK
Julia K
1 reviews | Active since Jun 2014
12 Mar 2015, 18:58
Rude phone call
As a new Edgars account holder I was contacted by someone to explain the benefits that I qualify for. After telling this person that I already activated everything that I wanted on my account, he continued to explain everything in great detail. After listing to him go on and on for 5 minutes about lifecover (which I told him I am not interested in), I repeated myself. He then continued to shout at me and was talking very disrespectful! I am utterly disguised and unsatisfied. Who does this man think he is, talking to a customer like he did!!<br> I feel like closing my account, just to avoid this upset in the future.
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Edgars's replyOfficial
14 Mar 2015, 12:10Hello Juliak9306,
We would like to apologise for the overall experience. That is not the manner of approach we use when speaking to our valued customers. Kindly note Edcon sets high standards for the service rendered to customers and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you all concerns raised on this query will be addressed accordingly, as we don't enforce financial products on customers.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***.
We would like to apologise for the overall experience. That is not the manner of approach we use when speaking to our valued customers. Kindly note Edcon sets high standards for the service rendered to customers and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you all concerns raised on this query will be addressed accordingly, as we don't enforce financial products on customers.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***.
Best regards,
Edgars's reply14 Mar 2015, 12:10
Official
Hello Juliak9306,
We would like to apologise for the overall experience. That is not the manner of approach we use when speaking to our valued customers. Kindly note Edcon sets high standards for the service rendered to customers and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you all concerns raised on this query will be addressed accordingly, as we don't enforce financial products on customers.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***.
We would like to apologise for the overall experience. That is not the manner of approach we use when speaking to our valued customers. Kindly note Edcon sets high standards for the service rendered to customers and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you all concerns raised on this query will be addressed accordingly, as we don't enforce financial products on customers.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***.
Best regards,