Rude Obnoxious Customer Care - Somerset Mall, Somerset West

<p>On Saturday the 29th of October 2016, I visited my nearest Edgars Store to close my account.</p> <p>I had settled the account in January of this year, and had made the choice to close all of my unsecured retail accounts. </p> <p>I was spoken AT by a Customer Care Employee named Lindsay, who was very rude, demanding:</p> <p>"Give me your Card" and "Give me your ID." She then proceeded to shout at the Call Centre Agent as well which was uncalled for. </p> <p> </p> <p>Where has customer service and manners disappeared too? For all she knew I could have been a "Mystery Shopper" testing out her communication s****s. It was truly unprofessional and unacceptable. A simple please and thank you would be nice every now and then. Based on her attitude I am glad that I have decided to close the account, as I do not want to be associated with EDCON for a single minute longer.</p> <p> </p> <p>The way you treat new or old customers, will influence their experience of your brand. I leave with a bitter taste in my mouth.</p> <p> </p> <p>I then received a letter via email stating that the account was paid up. This does not however indicate that the account is in fact "CLOSED." My credit burue still reflects the account as Active.</p> <p> </p> <p>I would like this matter resolved. my account CLOSED and written proof stipulating this, and for Lindsays manager to be appraoched regarding her behaviour.</p>