RUDE MANAGEMENT, NO COMMON SENSE, useless service

Today (10 Feb.2016) I had been to Edgars - Sandton. <br> I needed to return a product purchased on Saturday (6 Feb.2016). <br> Despite having \proof of purchase\" and clarifying the reason for the return. <br> The manager that I had spoken to refused to return/refund the item. ? ? ? ? ? ? <br> BOTH THE \"MANAGER\" AND SALES lady were rude and really couldn't understand my point AT ALL, and got argumentative with me. ? ? is this NORMAL????<br> <br> THEN, I was told to take the item to the store that it was purchased from. <br> So, according to the Edgars Employees, had I purchased goods on vacation eg. in Cape Town, then I would have to return to Cape Town, in order to return the goods. . . ???<br> <br> TO MAKE MATTERS WORSE - THEY DONT EVEN WEAR THEIR NAME BADGES??? HOW CAN A CUSTOMER IDENTIFY THE CONSULTANTS WHEN IT COMES TO \"ISSUES\" ????<br> <br> A TOTAL WASTE OF MY TIME, MONEY (TIME OFF FROM WORK) AND FUEL TO ENGAGE WITH ILLOGICAL FOLK. <br> <br> CUSTOMER SERVICE AT THIS BRANCH HAS GONE TO THE DOGS. <br> "