1 reviews | Active since Jan 2013
Rude Employee and Manager
Good day, I went to the Highveld Mall (Edgars Store) on Sunday the 4th February 2018. The lady who works at the till tried to do me in with +- R 60.00, my fiance and mother-in-law were with me that day. My mother-in-law bought the same mascara as myself and the lady at the till charged me more, I insisted that its the same mascara but she refused to assist otherwise. I have not received my card back either, I now phoned the store on Tuesday 13th February to have the Manager laugh at me.
I find this completely UNACCEPTABLE!!!
Their customers service is ridiculous!! This makes me feel like moving my account to somewhere else! I've been a loyal customers for nearly 4 years and this is the service I receive???
Thank you taking the time in sharing your experience with us.Please accept our sincere apologies for the disappointment caused to you in our store. We are glad to hear that you have been assisted by the store .By copy of your mail we will share this incident with our senior manager so that corrective measures may be taken in order to prevent this from happening again . ***/GO
Kind regards
The Edcon Customer Experience Team
Thank you taking the time in sharing your experience with us.Please accept our sincere apologies for the disappointment caused to you in our store. We are glad to hear that you have been assisted by the store .By copy of your mail we will share this incident with our senior manager so that corrective measures may be taken in order to prevent this from happening again . ***/GO
Kind regards
The Edcon Customer Experience Team
