Rude disrespectful approach

I received a call from one of the agents at 15:45 and boy was that agent rude and disrespectful towards me. I have been a good loyal and paying customer for over 10 years. I'm currently on maternity leave and am not able to pay my account because I am not getting any salary for now. I have explained this to two agents that called last week. Today I receive a call from this rude lady whom I again explained my situation but she kept on being rude and questioned as to why did I not make a plan seeing that I was going to be on maternity leave... is it her place to question me?further more the tone she was using was very aphauling. I get that I don't have money for now but to be treated with disrespect is another. I'm so furious right now because I feel as though I am being treated like a ********. I have never once skipped any payments and I would often pay more. It's only now that I'm not getting an income that I'm stuck. Is this how you treat your customers? Other stores that I have an account with have understood my situation and accepted that I will pay when I resume to work<br> Why is this different with edgars? Do not let your agents disrespect me like they did. Hire competent ppl.