MM
Mamello M

1 reviews | Active since Nov 2015

18 Nov 2015, 15:17

RUDE & DISGUSTING SERVICE FROM ILL MANNERD CASHIER

I'm sure you have a video camera at that store. Please check the footage for 18 November at 13h39. <br> <br> I went to the Edgars store in Golden Walk Germiston to return a garment (jumpsuit) that I bought at Edgars The Glen Shopping Center on Saturday. The cashier at the store was very rude and condescending! She cursed at me and accused me of returning a dirty item to their store. This argument turned into a physical fight. The manager was on sight but only intervened when the situation had escalated already. Word of mouth confirmed that this is how customers who return items to the store get treated!<br> <br> I am disappointed and humiliated!!!!!<br> <br> <br> <br>

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Replies (1)
Edgars
Edgars's reply21 Nov 2015, 10:14
Official
Hello MGMagane,

Thank you for bringing this matter to our attention. The store manager addressed the concerns raised. We apologise for the overall experience. This matter is now being handled by the police, and investigation is conducted by them.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***