Rude customer agent

A agent from Edgars called me today & asked my birthday to proceed. I dont like giving personal info & asked why she required it & what the call was about. She said she could only tell me once I confirmed that. <br> <br> After reluctantly confirming the date, in a very abrupt tone she said I did not pay my account last month & asked when I am going to. I said today, as it was an honest mistake that I forgot to pay. She went on a rant and proceeded to ask what time I would pay as it was already past 12 and she needs to phone me after the time I say I am going to pay to ensure that I had done so! <br> <br> She then went on and wanted me to pay the late amount plus the amount due for this month, asked when I get paid and that I must make sure I have time to go on the day I get paid to pay my account in an exceptionally abrupt and rude tone.<br> <br> I was so offended by her tone and that I was treated like a poor paying customer, when this is the first time in 7 years that I have paid late that I proceeded straight to Edgars paid the account in full and closed it. I know I made an error but a polite sms remainder would have been sufficient instead of a call from an agent that has no customer relation skills