1 reviews | Active since Dec 2015
rude Credit Manager
<p>the ladies name is Vuyelwa the credit manager. This was at Forest Hill shopping centre . Firstly she didnt even reply when i greeted her then she askes if its cash or account i repeated myself 4 times telling her its cash, afterwards she says to have my Thank you card, it was blocked as i didnt have pay it yet so she tell me i could not get the items. I said to her i told yopu 3 times already im paying cash as i wasnt buying for myself. she rudely says fine and then takes the one vodacom voucher i had and redeemed it. but the problem is for a credit manager she was absoulutely abrupt and rude. tellers need to be a little more respectful and decent when assisting clients . she didnt even say thank you or bye , the only time her attitude changed a little was when i said i need to visit hello peter. </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Forest management to address as our valued customer is not happy that the store staff members were not friendly and professional when assisting our valued customer, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Forest management to address as our valued customer is not happy that the store staff members were not friendly and professional when assisting our valued customer, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.Kind regards,
Customer Experience Team
Call Centre: ***