1 reviews | Active since Aug 2017
Rude call Centre consultants
I have requested for a refund on mobile content charge from June 2015 as I gave no approval for this. Mobile content was canceled in June 2017. I requested a refund for the mobile content 459.99 refund was made and reversed straight after. Call the call Centre they just keep opening new references and I received no calls from accounts after requesting so many times. Edgars made the error of charging me mobile content and are now not willing to accept the error and are *****ing money ey from their customers. Stay away from Edgars Club.
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***