CJvR
Cherilynn Janse van Rensburg
1 reviews | Active since Jul 2014
11 Aug 2015, 08:32
Rude call centre agents
Hi, I phoned Edgars this morning for 2 things. To report that their website was giving trouble, and also to request for a limit increase. I could hardly understand what the call centre agent was saying to me as he was mumbling. And I was told to phone back in 15 minutes mumble mumble mumble. So I asked, excuse me I can't hear what you are saying and he put the phone down in my ear. I found that to be extremely rude, and Edgars should hire people who can speak properly.
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Edgars's replyOfficial
12 Aug 2015, 16:24Hello Cherilynn123,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have notified the contact centre manager of the contact centre agent who hang up on you. That is not the type of service that indicates our standards. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please be advised we no longer increase the credit limit manually. It is done by the system. We promise to be off much better service next time you contact us. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, kindly email us at *** or contact us on our toll free number:***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have notified the contact centre manager of the contact centre agent who hang up on you. That is not the type of service that indicates our standards. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please be advised we no longer increase the credit limit manually. It is done by the system. We promise to be off much better service next time you contact us. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, kindly email us at *** or contact us on our toll free number:***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply12 Aug 2015, 16:24
Official
Hello Cherilynn123,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have notified the contact centre manager of the contact centre agent who hang up on you. That is not the type of service that indicates our standards. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please be advised we no longer increase the credit limit manually. It is done by the system. We promise to be off much better service next time you contact us. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, kindly email us at *** or contact us on our toll free number:***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have notified the contact centre manager of the contact centre agent who hang up on you. That is not the type of service that indicates our standards. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please be advised we no longer increase the credit limit manually. It is done by the system. We promise to be off much better service next time you contact us. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, kindly email us at *** or contact us on our toll free number:***
Kind regards.
Edcon customer experience team.
***
Best regards,