Rude call center, no answer, no statements

My e-mailed statements stopped for no reason last year. I've been trying for a few days to sort it out.<br> <br> I phoned the Edgards Internet Call Center number on your website at 08:00, 08:15, 08:30 and each time a automated voice simply says the call center only opens at 8am. I phoned after 8am. IT STILL WASN\T OPEN???<br> <br> I then phoned the general enquired number where a EXCESSIVELY rude lady tried to update my postal address because she doesn't understand what "e-mail\"" means. My address on [URL Removed] is already updated to my new address"