1 reviews | Active since Feb 2015
rude and unhelpful consultants
I'm brandy I called edcon to make an arrangement with them to pay my acc and they said I should call collections after speaking to collections I asked for an arrangement letter which I need asap in order to go perm at work and they said I must call customer service the lady I spoke to said she they can't do it so I'm fed up of being pushed from pillar to post so I try telling her the guy at collections said they can't send letters and she interupts me all the time shouting at me. I myself work in a callcentre and not once have I shouted at my clients. I asked to speak to a team leader and she says wait I jst want to ...and puts me on hold for an half hour I'm so disgusted with this as I urgently need an arrangement letter and edgars/edcon refuse to send one.
Thank you for raising your concerns with us. Please note we have referred this matter to the collections department to address. We apologise for the overall experience, but we assure you all concerns raised on this query did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please contact the collections department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note we have referred this matter to the collections department to address. We apologise for the overall experience, but we assure you all concerns raised on this query did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please contact the collections department on ***
Kind regards.
Edcon customer experience team,
***