HB
Heinrich B
1 reviews | Active since May 2015
12 May 2015, 11:55
Rude and inappropriate comment
I went to the Matlosana Mall Edgars branch to return a GUESS jean that was damaged due to bad workmanship. They called the manager and as I stood there he had the audacity to tell me in my face 'Well maybe you just gained weight'. That is unacceptable! Although the jean WAS my size but still a bit bigger than it should be, whether it was too big or too small the product has a 6 month guarantee !!!
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Edgars's replyOfficial
13 May 2015, 11:06Hello BossiQ91,
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
We can assure you that the concerns you have raised with us will be addressed with the management of Edgars Matlosana Mall.
Kindly be advised that we have contacted the store and you will be contacted by the Store Manager shortly.
The reference for your query is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
We can assure you that the concerns you have raised with us will be addressed with the management of Edgars Matlosana Mall.
Kindly be advised that we have contacted the store and you will be contacted by the Store Manager shortly.
The reference for your query is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Edgars's reply13 May 2015, 11:06
Official
Hello BossiQ91,
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
We can assure you that the concerns you have raised with us will be addressed with the management of Edgars Matlosana Mall.
Kindly be advised that we have contacted the store and you will be contacted by the Store Manager shortly.
The reference for your query is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
We can assure you that the concerns you have raised with us will be addressed with the management of Edgars Matlosana Mall.
Kindly be advised that we have contacted the store and you will be contacted by the Store Manager shortly.
The reference for your query is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***