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radia D

1 reviews | Active since Aug 2014

08 Aug 2015, 10:38

Rude and Bad Service

I went to the store to purchase lingerie. I got all the goodies together. I asked for assistance, then the ladiesunpacking stock in the department called the playtex consultant Magdeline. After waiting for 10 min she arrived shouting at me she has things to do and im wasting her time. I rep**** by saying im a customer and I want assistance with the playtex. She insisted why did they call her im wasting her time and what do I want. I walked away and requested to speak to a manger. The credit manager came insisted she will contact me and resolve the issue. Its been a week and nothing. Im really not suprised by the bad behaviour and false promises by management. Really disgusting but they expect customers to buy at their store.

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Replies (1)
Edgars
Edgars's reply11 Aug 2015, 16:12
Official
Hello Radia13,

It is with great displeasure to hear of the overall service experience. Customers are the life blood of this organisation and it is our daily mandate to render excellent service. Please be advised we have referred this matter to the store manager to address as that is not the manner in which we speak to our customers. The store manager will liaise with Magdeline and concrete feedback will be given to you shortly.

We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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