AN
Anelisa N

1 reviews | Active since Dec 2015

03 Dec 2015, 15:03

Rude and bad attitude!

I received a call on thursday the 3rd of December at the below stipulated time. It was from an Edgards call centre agent named Ralyn Naidoo. I told him that i am not interested on buying whatever product he is selling and i have told numerous agents calling from Edgards the exact same thing. As i am busying explaining to him my lack of interest, he starts screaming at me that how could i not be interested in something that i dont even know. I clearly told him i am not interested in whatever he is selling but he was consistently being rude to me. Now who would even buy a product fro an agent that is rude to you whilst they are trying to make a sale?<br> <br> Could Edgars please remove my name and contacts from their database as i am not interested in these calls and i have not used my Edgars account since my teenage years.<br> <br> Thank you.

0
Replies (1)
Edgars
Edgars's reply04 Dec 2015, 16:35
Official
Hello ntangaanelisa,

It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. The agents are trained and equipped with knowledge to contact customers with integrity and respect, not to disrespect them in any way.

We have notified our IT department to remove you from our database and we assure you all concerns raised will be addressed accordingly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92