******* Service (Code: E110)

Item: Edgars
Rating: 1
Author: Oupa J

Guys, Edgards has a very poor online service. The online account summary seems to be abandoned and never updated... on top of that, they don't send me my account statements timely or at all...

AND THEN THERE IS THIS NONSENSE : "You have to pay a bit, before you can buy more (Code: E110)"

Until yesterday I could login and see 'my account balance'... no amount due! Today this message pops up. I bet you I am in areas now... The same thing happened last month by the way , and there was no resolution.... Why have an online service when I still have to go to the store physically to enquire about my account balances?? Don't event get me started with the call center guys....

Helpful (0)

Replies (2)

Edgars's replyOfficial

08 Mar 2018, 17:40

Thanks for making contact with us.We apologise for the frustrations caused to you .Please contact our customer service with your account details for assistance with your statement .***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

Edgars's reply08 Mar 2018, 17:40

Official

Thanks for making contact with us.We apologise for the frustrations caused to you .Please contact our customer service with your account details for assistance with your statement .***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

Oupa J's updateReviewer Update

09 Mar 2018, 10:17

Did you guys even read this review? I had the same issue last month... I contacted your customer service with my account details for assistance. They just argued with me and basically told me it was a system error, and they don't know why I was never contacted... and now its happening again??? Y'all do not take us serious. Regards Unsatisfied customer

Oupa J's update09 Mar 2018, 10:17

Reviewer Update