RSC (Edgars) not closing my account

I have been trying to close my account since 2 August 2021, with my balance fully paid in store and the extra R55 service fee.

I phoned the service department in store 2 August, and the lady told me she requested to close my account and she cancelled my club fee. Today is 29 September 2021 with numerous emails send, and yet no response back from RCS? RCS is not doing their jobs, and because of that I have recieved 2 new statements and my account in arrears.

I am very unhappy about the service. Opening an account took 2 days, but closing it takes 2 months! Unacceptable!

The only phone call I got was RCS presenting me with ANOTHER loan?