CS
Cornelia S
1 reviews | Active since Nov 2014
21 Feb 2017, 12:40
Robbing a Pensioner
<p>Edgars Customer Care reference number ********** 693/GO</p> <p>I am a pensioner who purchased a cellphone from Edgars Loch Logan Bloemfontein on 7th February 2017. The amount was debited to my bank account twice, and I can certainly not afford to pay double for purchases made, let alone wait for the funds to be returned to me. I am not a very happy customer at present, and Edgars is taking their sweet time to sort this out . I have been waiting for this money to be credited into my bank account, and have no extra money to tide me over until this is finalized. I went to the Loch Logan branch on Monday 13th February 2017 and was assured that this money would be paid into my bank account by Wednesday 15th February 2017. To date I have received no payment. The only response I have received from Edgars thus far is, " We are sorry for the inconveniece caused..." and .."this has been escalated to our banking department/IT department/electronic banking management..." What a way to treat a customer. This is totally unacceptable. It took 10 seconds to debit my account, and now it has been 14 days of struggle and fighting, with no results of being refund even in the near future. Shame on you Edgars Stores!</p>
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Replies (3)
Edgars's replyOfficial
21 Feb 2017, 14:24We have received your concerns and apologise for the inconvenience caused by the matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We are therefore in liaison with the store and feedback will be reverted directly to you. We apologise again for any frustrations incurred , query ref no : ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Feb 2017, 14:24
Official
We have received your concerns and apologise for the inconvenience caused by the matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We are therefore in liaison with the store and feedback will be reverted directly to you. We apologise again for any frustrations incurred , query ref no : ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Feb 2017, 14:25We have received your concerns and apologise for the inconvenience caused by the matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We are therefore in liaison with the store and feedback will be reverted directly to you. We apologise again for any frustrations incurred , query ref no : ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Feb 2017, 14:25
Official
We have received your concerns and apologise for the inconvenience caused by the matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We are therefore in liaison with the store and feedback will be reverted directly to you. We apologise again for any frustrations incurred , query ref no : ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CS
Cornelia S's updateReviewer Update
21 Feb 2017, 16:28Dear Customer Experience Team.
I am quite sad that I had to resort to this kind of "tantrum throwing" in order to resolve the issue. That being said, thank you to Loch Logan Waterfront Store for resolving this issue - Lillian who phoned me and confirmed that the money was paid into my account, and the manager (whose name I do not recall, to my embarrasment!!) who came to apologise in person. I will visit the store again, and trust that the experience then will be magic. Thank you!!
CS
Cornelia S's update21 Feb 2017, 16:28
Reviewer Update
Dear Customer Experience Team.
I am quite sad that I had to resort to this kind of "tantrum throwing" in order to resolve the issue. That being said, thank you to Loch Logan Waterfront Store for resolving this issue - Lillian who phoned me and confirmed that the money was paid into my account, and the manager (whose name I do not recall, to my embarrasment!!) who came to apologise in person. I will visit the store again, and trust that the experience then will be magic. Thank you!!