1 reviews | Active since Mar 2015
******f
Please note that my above stated account has been charged some fees which I cancelled yesterday.(VIP something and family life).<br> I never app**** for these in the first place because I have my own life insurance already. I went to your Midrand branch and they told me that there is nothing they can do about it except cancel. I never app**** for your life insurance and never got a card for the life insurance. If I were to die was my family going to use the account card to claim that money? Or was family going to receive double pay-out from you and my insurance provider. I need my premiums back which were ****** from me<br> I need that money credited to my account asap because your workers are trying to reach targets at our expense. Ever since I opened my account I have been paying this. I don't need it and I never signed for it.i only opened an account and wasn't looking for any life insurance.i only realised now that I am paying for this.Why would you add these things without confirming with a customer.<br> I feel ****** and even the credit act specifies that you don't do that if you are a credit provider and also as a consumer I am supposed to respect our agreement and pay
Thank you for raising your apprehensions with us. Kindly note the financial services were cancelled and a request for a reversal has been sent to the accounts department. Please be advised investigations will be conducted and upon findings, feedback will be given to you shortly
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for raising your apprehensions with us. Kindly note the financial services were cancelled and a request for a reversal has been sent to the accounts department. Please be advised investigations will be conducted and upon findings, feedback will be given to you shortly
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards,
Edcon customer experience team,
***
Best regards,
