tR
trishi R
1 reviews | Active since Dec 2016
09 Dec 2016, 13:24
****** with additional fees
<p>I have had my account for over a year and im being charged a mobile content fee which was added onto my account without my permission. I have been calling on several occasions and have been promised a call back, but havent been contacted since. on the last call I spoke to a supervisor by the name of Thaboko who gave me a ref num and promised that I would be called in 5 mins. Its been 2 weeks since that call and I haven't been contacted yet. Im extremely angry with poor service AND impolite staff. </p>
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Replies (3)
Edgars's replyOfficial
20 Dec 2016, 17:46We have received your concerns and apologise for the inconvenience caused by the matter. We have cancelled the mobile content as per your request and you will see that the was no debits going forward as t your following account statement will be able to reflect the a cancellation. Kindly find the RMCS details below fro follow up
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Dec 2016, 17:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have cancelled the mobile content as per your request and you will see that the was no debits going forward as t your following account statement will be able to reflect the a cancellation. Kindly find the RMCS details below fro follow up
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
20 Dec 2016, 17:46We have received your concerns and apologise for the inconvenience caused by the matter. We have cancelled the mobile content as per your request and you will see that the was no debits going forward as t your following account statement will be able to reflect the a cancellation. Kindly find the RMCS details below fro follow up
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Dec 2016, 17:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have cancelled the mobile content as per your request and you will see that the was no debits going forward as t your following account statement will be able to reflect the a cancellation. Kindly find the RMCS details below fro follow up
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
tR
trishi R's updateReviewer Update
20 Dec 2016, 20:02I require a full refund!!!!!!
tR
trishi R's update20 Dec 2016, 20:02
Reviewer Update
I require a full refund!!!!!!