1 reviews | Active since Jul 2016
****** of money
<p>I opened an account with Edgars. Firstly, they took my physical address down incorrectly, so I never received statements. Secondly, they took my email address down incorrectly, so I never received emails either. Thirdly, I was billed two months in a row for policies I never agreed to. It now owe R1000 more than I was supposed to owe and I believe that this was all done deviously.</p>
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Thank you for taking the time to send through an email to us.
Kindly note we tried contacting at about 14:00 to confirm satisfaction but could not reach you.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experienced with regional credit office agents in regards to the service rendered. Please be advised your query is referred to our regional credit office to address.
Final feedback will be provided to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***