roadside assistance not helpful

My wife recently got stuck on the side of the road luckily as her clutch cable snapped.<br> We called edgars roadside assist.<br> Being a sunday when we spoke to the operator they couldnt get her account and send and assistance, why? as they could not get her account deatails she i a paying member but it was sunday and now they were on sme 3rd party system as edgars doesnt work after hours? We gave her card number, her id # or her edgars account # still they couldnt help?<br> how is this possible to offer a service and then not deliver?<br> terrible really a let down thats misleading and misinformation that not roadside assistance at all thankfully we have outsurance!.<br>