1 reviews | Active since Mar 2009
Road Assistance - Edgars club
In January I sent an email requesting help with my Club card enquiry about road assistance. Am travelling to Cape Town and wanted to feel safe that the Road assistance is in place as my son was stranded on the road and phoned the road assistance just to hear he is not on the system. The first person phoned at the club assured me the card is active with the road assistance benefit. I then phoned the road assistance number insisted that they check if I am on system, and no I am not and would not be helped if stranded on the road. Phoned again and talked to two other persons but still no assurance that I would be helped. Again send an email requested for help and to make sure that I am on system as I feel I have been paying for Edgars Club card more than 20 years and want to feel safe when travelling. My car is in excellent condition but anything can happen. Please help me as I will be driving to Cape Town by the weekend.
We would like to apologise for the unpleasant service you experienced. Please note your club membership is active and you have the road assistance benefit. Please contact ***and click option 5 and provide the consultant with the account number.If you experience the same problem, kindly contact us on ***and we will liaise with Europe assistance on your behalf.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the unpleasant service you experienced. Please note your club membership is active and you have the road assistance benefit. Please contact ***and click option 5 and provide the consultant with the account number.If you experience the same problem, kindly contact us on ***and we will liaise with Europe assistance on your behalf.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, Please accept our sincere apology for the overall experience.
Kind regards.
Edcon customer experience team,
***