RMCS SIM Swap process taking too long for a ****** phone

<p>Hi, my mother's Phone was ****** in the early hours of Monday morning. I contacted Vodacom customer care on behalf of my mom and was advised that she had subscribed to an Edgars mobile package where she pays a certain amount and then gets airtime. I was advised by the Vodacom agent to contact the support line which is RMCS and the contact number ********** . After speaking to the agent, I highlighted the urgency of the matter as the ****** have access to my mother's SIM which will in turn give them access to my mother's WhatsApp and banking app. I have a spare Vodacom SIM card which isn't RICA'd and I have provided the serial number and relevant account information required to do the SIM swap. The agent promised me a 48 hour turn around but I was advised that SIM swaps are regarded as high priority. The reference number for that call was: EDSW-170 ********** 478. I followed up with an agent this morning (31st May) and was advised that RMCS admin agent tried to call me at 15H45 which is not true as my phone was on and I was actually waiting for a call the whole day. After contacting RMCS this morning, I was given a new reference number: EDSW-170 ********** 554 and promised that I would either get a call today (31st May) which I didn't or a call before close of business tomorrow. The reality is the longer the process continues, the more opportunity these ****s have to get access to my mother's SIM card and number. The system of logging a fault and then having to wait for an admin person to confirm with a call is tediously slow ... especially when the admin person said that they tried to call with no followup attempts or even email to confirm the attempted phonecall. Please I need to get this SIM swap done ASAP. If you need my mother's account details ID number or if you even wish to call her directly please let me know.</p>