RMCS - EDGARS will mess you around

After many attempts to get the 'mobile content fee' issue resloved, i get this email sent to me : In response to your recent communication, we hereby confirm that the Mobile Content has been cancelled as requested. However, the reversal has been declined as the service provider(RMCS) advise that you subscribed to the Mobile Content on the 17th of March 2018 via cell number:

When i called the numbers provided initially they advised me I subscribed to this March 2017

Due to the difference in dates & me having no knowledge of ever subscribing, i have requested the recording 19 August 2018. To date i have not received it. the only communication i receive is a request from a no reply mail box to this email address: ********** every few days but no recording received. I would like to hear a copy of this recording before i decide to taking this further.