MG
Mervyn G
1 reviews | Active since Oct 2012
16 Oct 2018, 19:37
RMCS - EDGARS
RMCS charges have appeared on my account, so today, after many many years of having an EDGARS account, I am closing it. I found subscription charges for AIRTIME and SMS on my account - it’s been there since March 2018 - I’ve only just noticed it. I called EDGARS and they have referred me to RMCS (I don’t know them and have never entered into a contract with them).
So, unfortunately because of this I’m closing my EDGARS account.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
18 Oct 2018, 10:30Thank you for bringing this matter to our attention. Kindly note that we have escalated your airtime billing query to our third parties for a reversal of the fees, as the product is now cancelled. Please accept our sincere apologies for the frustrations caused to you our loyal customer . We will ensure that this matter receives their immediate attention.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply18 Oct 2018, 10:30
Official
Thank you for bringing this matter to our attention. Kindly note that we have escalated your airtime billing query to our third parties for a reversal of the fees, as the product is now cancelled. Please accept our sincere apologies for the frustrations caused to you our loyal customer . We will ensure that this matter receives their immediate attention.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,