JS
Julia S
1 reviews | Active since Aug 2015
10 Oct 2015, 22:43
RMCS CONTRACT
MY PHONE HAS BEEN GIVING ME PROBLEMS AS IT DIDNT IDENTIFY THE PEOPLE CALLING ME , I CALLED VODACOM AND THEY SAID ITS BECAUSE MY PHONE IS ON CONTRACT WITH A COMPANY CALLED RMCS ( PART OF JET AND EDGARS) . FIRSTLY I HAVE NEVER GAVE ANY CONSENT TO EDGARS TO PUT MY PHONE ON CONTRACT , SECONDLY WHY WASNT ALL OF THIS CONTRACT COMMUNICATED TO ME I HAD TO STRUGGLE WITH MY PHONE FIRST IN ORDER TO FIND OUT ABOUT THIS. I AM SO ANGRY RIGHT I REGRET EVEN HAVING AN ACCOUNT AT EDGARS. A CLIENTS INFOMATION SHOULD NOT BE DISTRIBUTED WITHOUT THEIR CONSENT NOR SHOULD A DECISION BE TAKEN ON THEIR BEHALF. FIX THIS ASAP
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Edgars's replyOfficial
12 Oct 2015, 12:15Hello julia0522,
It is with great displeasure to hear of the overall experience.Please be advised we have referred this query to RMCS management to address. Kindly note we take such queries very seriously and we have send a request for cancellation, reversal and migration. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience.Please be advised we have referred this query to RMCS management to address. Kindly note we take such queries very seriously and we have send a request for cancellation, reversal and migration. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply12 Oct 2015, 12:15
Official
Hello julia0522,
It is with great displeasure to hear of the overall experience.Please be advised we have referred this query to RMCS management to address. Kindly note we take such queries very seriously and we have send a request for cancellation, reversal and migration. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience.Please be advised we have referred this query to RMCS management to address. Kindly note we take such queries very seriously and we have send a request for cancellation, reversal and migration. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,