bM
bongani M

1 reviews | Active since Jun 2013

11 Oct 2017, 15:01

RMCS Contract ***

Good day

I've asked edgars and RMCS to terminate this airtime contract last year because i never signed up for any contract with RMCS. i received an sms and confirming that its been terminated. but yesterday when i reported my phone ****** with vodacom i was told i still have the useless contract with RMCS. i urgently need the ITC number to claim a new phone.

the ref i was given is: ********** 279168

0
Replies (2)
Edgars
Edgars's reply11 Oct 2017, 17:15
Official

We have received your concerns and apologize for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request for the Edcon account number to be provided on ***to be able to offer proper assistance. Please find the below reference number for your complaint ***/GO.

Kindly find the RMCS details below

Tel: ***

Email: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply11 Oct 2017, 17:16
Official

We have received your concerns and apologize for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request for the Edcon account number to be provided on ***to be able to offer proper assistance. Please find the below reference number for your complaint ***/GO.

Kindly find the RMCS details below

Tel: ***

Email: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,