DS
Dillan S
1 reviews | Active since Jan 2014
18 Dec 2015, 12:01
Ripping people of. False advertsing!!!!
Good day. To whom it may concern please find my complaint for your attention.<br> <br> I received an sms stating that I will get R75 off ANY PURCHASE!!!!!!<br> So i selected a Guess shirt that said 20% off after waiting a while for the only authorized person at the perfume till to get done on the phone. I they told me it not 20% off. The one lady went and checked and then said yes it is. So I showed them my voucher only for them to tell me afterwards it can not be used with the discount. This was not on the sms nor on the sales being advertised!!!! So thank you for false advertising and ripping a person off. Once again I have experienced *********** SERVICE from Edgars. You are disgrace!!!
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Edgars's replyOfficial
20 Dec 2015, 11:23Hello Etiquette1994 ,
Thank you for raising your apprehensions with us. Please be advised the voucher is valid and it's regarded as a discount voucher. Therefore a discount cannot be granted on top of a discount. We apologise for the overall experience.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised the voucher is valid and it's regarded as a discount voucher. Therefore a discount cannot be granted on top of a discount. We apologise for the overall experience.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply20 Dec 2015, 11:23
Official
Hello Etiquette1994 ,
Thank you for raising your apprehensions with us. Please be advised the voucher is valid and it's regarded as a discount voucher. Therefore a discount cannot be granted on top of a discount. We apologise for the overall experience.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised the voucher is valid and it's regarded as a discount voucher. Therefore a discount cannot be granted on top of a discount. We apologise for the overall experience.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***