********** by Edgars

I was ********** by the Edgars when I was trying to claim for a lost cellphone in Edgars The Grove and i was told to come back with an affidavit this was on the 27th November 2018. I went to Edgars Woodlands on the 28th to file a claim . I recieved an sms on 03 December stating that the form is incomplete. I called the Store and was informed that the claim was approved and the access is R700. I went to the store the following day to buy a phone and was told that the claim was rejected. I asked the person who was helping me why was it approved then rejected and he didn't have a clue and he said the insurance was closed since it was after 17h00 but he committed to finding out. He then called me the day after and told I cancelled my policy on the day I filled a claim with them. I asked for proof and they couldn't provide it. After lodging a claim they chose to cancel my claim after they had approved.