********** by Edgars

Almost 2 years ago, I opened an account with Edgars. I was with my partner, who will attest to the fact that I asked for a 6 month, interest free account. The cashier who served me was well aware of this fact - my main motivation was simply to have an account somewhere, so that I could have a credit reference, and I knew the Edgars' 6 month account is interest free. Now, what happened that day, is this particular person took me for a ride, and instead of what I asked for, signed me up for a 12 month account. Being trusting of Edgars, I gave the contract a cursory glance, before signing, and as such didn’t realise. Eventually, I became aware of this. I chatted with multiple Edgars employees, all of whom assured me that there was nothing they could do. Eventually I got through to head office, after much arguing with one of the employees, who would not let me see the manager. Head office told me that I had signed the contract, and so there was nothing I could do. This was not acceptable to me, but what could I do? Well, I got signed affidavits to the effect that I had asked for a 6 month contract, and I had been had. I have since paid 4 installments, and it has come to my attention that after these 4 installments, the total of which came to half the amount I had initially spent, I now owe the amount I spent in the first place. This effectively means they have charged me almost 50% interest on the amount I spent. Furthermore, this massive jump in interest has arisen since I had the audacity to try and address a massive oversight on their part. So just a heads up - Edgars ain’t about customer service, and they WILL take you for a ride. I am taking it up with the ombudsman. Let’s see how they deal with that.