1 reviews | Active since Jan 2017
********** AND EXTREMELY ANGRY
<p>I OPENED AN ACCOUNT WITH THEM LAST YEAR AND TOOK SOME PRODUCTS I WAS ALSO OFFERED THE INSURANCE POLICYS FOR R150 WHICH I CANCELLED IN JULY. ACCORDING TO THE CONSULTANT THE AMOUNT I WAS CHARGED FOR THE INSURANCE POLICIES WAS IN ACTUAL FACT R263.00 AND NOR R150.00 AS I WAS PROMISED. I FEEL CHEATED OUT OF MONEY AND VERY ANGRY. ALSO THEY CHARGED ME FOR JULY AND AUGUST AS CANCELLED THE POLICIES AFTER THE 1ST OF JULY. WHAT A *******!!!</p>
We have escalated the complaint to the Accounts team management to address as our valued customer is not happy that the consultant provided our valued customer with incorrect information regarding the Financial services products, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Accounts team managementwill make certain that this kind of incident does not re occur and provide the necessary training for our staff members . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Accounts team management to address as our valued customer is not happy that the consultant provided our valued customer with incorrect information regarding the Financial services products, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Accounts team managementwill make certain that this kind of incident does not re occur and provide the necessary training for our staff members . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.